Huron Telecommunications Co-operative Limited (HuronTel) welcomes your feedback on any accessibility barriers that you may have encountered in dealing with HuronTel or your feedback on the manner in which HuronTel is implementing its Accessibility Plan.
Our commitment is to improve the accessibility of our products and services. We understand that technology is constantly changing, as well as the need for technology. As a result of this we try to work with our customers to understand the barriers around telecommunications.
HuronTel, and the various associations to which we belong to, monitor accessibility services in our industry, so that we can be familiar with the best practices as well as the need for improvements.
The person at HuronTel designated for receiving accessibility feedback is Matthew Black. Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns.
Feedback can be sent by:
60 Queen St. PO Box 220
Ripley, Ontario N0G 2R0
1-877-395-3800 from Monday to Friday, during normal business hours
Calls from outside Canada: 519-395-3800
Online Web Submission Form (Scroll to the bottom of this page):
Individuals providing feedback can provide personal information and contact information, but they do not have to. If you wish to submit feedback anonymously the online web submission form may be the best method to do so. That way we will not see any of your contact information, such as a phone number or email address.
Acknowledgement of Feedback
Acknowledgement of receipt will be sent for feedback received by email and webform. Feedback provided over the telephone involves direct interaction with HuronTel employee and therefore the employee will acknowledge receipt of the feedback. For feedback received by mail, if contact information is provided, an acknowledgement letter will be mailed to the address provided.
How feedback will be used
Feedback will help HuronTel continuously improve our accessibility efforts. Some feedback may not require a direct response or immediate follow-up, and some may highlight issues that need to be addressed right away. However, all feedback received will help HuronTel develop its future accessibility plans and it will help us know how we are progressing towards our accessibility goals. The feedback we receive will be taken into consideration when we write our accessibility progress reports, published in the years between accessibility plans.
All feedback received will be converted into a suitable digital format and will be stored in HuronTel’s document management system, and will be retained for the required seven-year period. Personal information remains confidential unless the person consents to its disclosure.
Last Updated: May 30, 2023
Below is an outline of the accessibility services available for our customers: